Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We do not ship Saturdays and Sundays, our offices are not open at the weekends.
We will normally send your order to you on the same or next working day. International orders of 2 kg or more are tracked and generally delivered within 5-7 working days. Orders below 2 kg are sent via Royal Mail, untracked, and are generally delivered within 7-10 working days. With Royal Mail parcels, please leave at least 20 working days for your order to arrive as this is how long some Canadian/US orders can take to arrive.
If you dont receive your package within the above timeframes, please let us know and we can investigate it. We will work with you to get your order.
Royal Mail and many courier companies do not operate during public holidays so please allow a few extra days for delivery at these times to allow for clearance of a backlog of parcels.
We recommend ordering a few days in advance of your usual schedule around public holidays to account for the possible delays.
PROOF OF DELIVERY
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
For orders to Canada/US, our prices also include the payment of import duty. We will refund the import duty on your Canada/US order where applicable. Payment of any other taxes or charges are the responsibility of the buyer. Please check with your country's customs office to determine what these additional costs will be prior to purchase. We have no control over these charges and cannot predict their amount. If a buyer refuses to pay import fees to clear a shipment through customs, it is treated as a return and the return is at your cost.
Credit Card Security
Credit Card transactions are undertaken through paypal.
Any complaints regarding the goods or services supplied should be made to email@example.com. You can also call us on + 44 (0)1274 471274 our normal office hours are 9am - 5.00pm Monday - Friday, UK time.
Yarn Care - After Sales
Our yarns are made mainly from natural materials and are sold in their undyed state. We recommend that any garment directly knitted is hand washed or machine washed on a wool cycle at no more than 30 degrees and allowed to dry on a flat surface. Do not tumble dry.
This includes yarns marked as superwash. Whilst this process will improve the washability, it is not a process that can eliminate pilling or shrinkage usually brought on by washing in higher temperatures or tumble drying.
An alternative is to dry clean and we suggest that you speak to the dry cleaning professional about the composition of any garment before doing so.
AC Wood Speciality Fibres Limited
Off Cross Lane
Tel: + 44 (0)1274 471274
AC Wood (Speciality Fibres) Limited ("Yarnundyed") respects your privacy and is committed to protecting your personal information. The new General Data Protection Regulations operating in the UK allows you to have more control over how your personal information is used and how organisations like Yarnundyed collect, store and use your data. This privacy notice will tell you how we look after your personal information and about your privacy rights and how the law protects you.
1. IMPORTANT INFORMATION
This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR).
It applies to parties with whom Yarnundyed conducts business including customers, potential customers, suppliers and professional advisors.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
You can contact Yarnundyed in the United Kingdom as follows:
" By email at firstname.lastname@example.org
" By post at A C Wood (Speciality Fibres) Ltd CCL House, Inmoor Road, Cross Lane, Bradford, BD11 2PS, United Kingdom and communications should be marked for the attention of the General Manager
" By telephone on + 44 (0)1274 471274
2. DATA PROTECTION PRINCIPLES
We will comply with applicable data protection law. This says that the personal information we hold about you must be:
1. used lawfully, fairly and in a transparent way;
2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
3. relevant to the purposes we have told you about and limited only to those purposes;
4. accurate and to the extent appropriate, kept up to date;
5. kept only as long as necessary for the purposes we have told you about; and
6. kept securely.
3. PERSONAL INFORMATION WE HOLD ABOUT YOU, PURPOSES AND LAWFUL BASIS FOR PROCESSING
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
If you are involved in a transaction or potential transaction with Yarnundyed, we collect, use and store personal information relating to you. To the extent appropriate, this includes your name, business and personal contact details (email, telephone and delivery and invoicing addresses), log-in details for user accounts, correspondence and other transaction related information relating to your historical and potential transactions.
Cookies are used on our Yarnundyed websites where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
We collect, process and store this personal information for the purposes of:
1. advising on potential transactions and transactions;
2. administering and fulfilling any transaction that we enter into;
3. billing and invoicing purposes;
4. product delivery;
5. maintaining the accounting and taxation records of our business;
6. complying with our regulatory and legal obligations, including assessing and managing risk; and
7. sending you periodic updates about Yarnundyed's business, activities and opportunities, in particular, by email. You can opt out of receiving updates at any time by asking your Yarnundyed contact to remove you from such updates.
The personal information we collect, use and store about individuals associated with our clients and potential clients and counterparties with whom we conduct business is not shared with external parties other those listed below:
1. couriers, professional advisors such as auditors, accountants, lawyers or other consultants in the conduct of their services for Yarnundyed;
2. CCL Computers Ltd to the extent required in the conduct of services providing IT and accounting support to Yarnundyed; and
3. where legitimately required, applicable regulators and other governmental agencies.
As discussed above, our legal basis for collecting, using and storing personal information about you is that such processing is necessary for our legitimate interests in running our business, in advising on and processing actual and potential transactions or as required by law.
Lawful basis for using your personal information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances :
1. where we need to perform the contract we are about to enter into or have entered into with you;
2. where it is necessary for our legitimate interests (as further explained above) and your interests and fundamental rights do not override those interests; or
3. where we need to comply with a legal or regulatory obligation.
We consider that the above purposes for which we use your personal information do not rely on consent as a legal basis for processing your personal data.
If you fail to provide personal information
If you do not provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as supplying goods or services to fulfill a particular transaction), or we may be prevented from complying with our legal obligations (such as compliance with taxation or duty requirements).
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
4. DATA SHARING
We only share your personal information with third parties as specified above and only to the extent as required in the provision of the services provided to Yarnundyed by third parties or as required by law.
We require third parties to respect the security of your personal information and to treat it in accordance with the law. All our third-party service providers are required to take appropriate security measures to protect your personal information in line with the GDPR. We do not allow our third-party service providers to use your personal data for their own purposes.
If we are required to transfer your personal data out of the European Economic Area, we will only transfer such data to countries that are deemed to provide a similar degree of protection.
5. DATA SECURITY
We have put in place appropriate measures to protect the security of your personal information.
Third parties will only process your personal information where they have agreed to treat the personal information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to access it. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
6. DATA RETENTION
How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In general, most of the personal data we hold is associated with transactions undertaken with Yarnundyed and is required under tax law to be held for a minimum period of six years but may be held for longer periods until destruction is arranged.
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Your rights in connection with your personal information
Under certain circumstances, under the GDPR, you have the right to:
" Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
" Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
" Request erasure of your personal information. This enables you to ask us to delete or remove personal information in circumstances where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
" Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
" Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
" Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Your right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Returns Policy 24/12/2016
This is for online customer sales only.
In accordance with your rights when you purchase goods online, unwanted products can be returned provided you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in as new condition and must not have been used. We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.
To return goods please contact us first via email on email@example.com or call + 44 (0)1274 471274 to let us know you no longer want the goods and intend to return them.
You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items. We can provide advice on couriers.
Once we have received the goods back from you, we will give you a refund for the cost of the product.If a buyer refuses to clear a shipment through customs, it is treated as a return and the return is at your cost.
Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all documentation. To return faulty goods please contact us first via email on firstname.lastname@example.org or call + 44 (0)1274 471274 to let us know about the fault and we will help you select an appropriate courier for the return of the goods.
Once we have verified the fault we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Knots in Yarn
The spinning, twisting and reeling of yarn are distinct steps in the production of a hank of yarn and the joining of individual lengths of yarn is required during each step. Most of the joins are spliced and are usually unnoticable, however, occasionally the splice may appear as a bump or fuzzy section in the yarn (particularly on heavier weight yarns. On some occasions, a knot is used to join the ends of yarn. Even with today's advanced spinning machinery, splice bumps and knots in the yarn cannot be entirely avoided. Up to three bumps/knots in a hank lie within the tolerance specifications used by most commercial suppliers. Our experience with our yarn shows far fewer noticeable joins than this. If you receive a hank with multiple knots or bumps please let us know.
DAMAGE IN TRANSIT
If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, please refuse the delivery and call + 44 (0)1274 471274 or email email@example.com to let us know about the damage.
If you notice the damage later, please contact us first via email on firstname.lastname@example.org or call + 44 (0)1274 471274 to let us know about the damage and we will help you choose an appropriate courier for the return of the goods. Items should be returned in their original packaging complete with all documentation.
Once we have verified the damage we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
MISSING OR INCORRECT ITEMS
If there is an item missing from your order or the wrong item has been sent, then please call + 44 (0)1274 471274 or email email@example.com. as soon as possible and in any event within 5 working days, and we will do our best to resolve the issue with you.